What to expect when you're referred to us
If your employer has referred you to Injury Management Doctors, this page explains what happens next. We work together with everyone involved — your employer, your insurer, and your treating team — to keep your recovery on track and make sure the paperwork doesn't hold things up.
Our focus is simple: understand your injury, coordinate the right treatment, and help you get back to doing what you do — safely and at the right pace.
How we work with your employer and insurer
Your employer, your insurer, and your treating team each have a role in your claim. Our role is the clinical side — assessment, treatment planning, and the certificates and reports your claim depends on.
We coordinate with all parties so that your treatment plan, certificates, and progress updates are aligned — which means fewer delays, less confusion, and a smoother path to recovery for you.
Your privacy matters
All health information is handled in line with the Australian Privacy Principles and relevant state legislation.
Your employer and insurer receive the information they need to manage your claim and support your return to work — such as your work capacity and expected recovery timeline. Detailed clinical notes and personal health information beyond what's relevant to your claim remain confidential.
If you have questions about what information is shared and with whom, your treating clinician can walk you through it at your appointment.
What to expect at your appointment
Appointments typically run 30 to 60 minutes depending on the complexity of your injury. Here is what happens:
1. Check-in and paperwork
You will be asked to confirm your details, provide your injury history, and sign a consent form. Bring any documents your employer gave you, including a claim number if you have one.
2. Clinical assessment
A doctor or allied health clinician will examine the injured area, ask about your symptoms, and discuss how the injury happened. This is thorough but respectful — you can ask questions at any time.
3. Discussion and plan
Your clinician will explain their findings in plain language, outline a treatment plan, and discuss expected recovery timeframes. If further investigations or specialist referrals are needed, they will walk you through the reasons.
4. Documentation
Certificates and reports are prepared during or shortly after your appointment. These go to the relevant parties involved in your care and claim. You are entitled to request copies of your own records.
Your rights as a patient
Throughout your care with us, you are always entitled to:
- Be treated with dignity and respect at every appointment
- Ask questions about your diagnosis, treatment options, and prognosis
- Request copies of all clinical records and reports relating to your care
- Bring a support person to any appointment
- Seek a second opinion from another medical practitioner
Have a question?
If you are unsure why you were referred, speak with your manager or HR contact first — they can explain the workplace process. For clinical questions, ask your treating clinician directly at your appointment.
For scheduling or administrative matters, you can contact us. Please note we cannot provide personal medical advice by email or phone.