Ongoing coordination
Case management
Active workers' comp claims do not manage themselves. Without structured medical oversight, treatment drifts, certificates expire without updates, and employers are left guessing about return-to-work timelines. Case management keeps the claim clinically accountable.
How it works
You receive scheduled updates matched to the claim: capacity changes, treatment rationale, projected timelines, and identified barriers to recovery. Reports are structured so your claims team or insurer can act on them immediately — no translating clinical jargon into actionable information.
We coordinate with treating allied health providers and specialists, always within clinical appropriateness. Our role is medical management and reporting. We do not instruct any party on liability or entitlement — that separation protects both you and the worker.
What's included
- Scheduled employer updates — frequency matched to claim complexity
- Coordination with allied health, specialists, and rehabilitation providers
- Capacity tracking with clear timelines for return-to-work milestones
- Barrier-to-recovery identification and documented escalation pathways
- Medical reports drafted for insurer and employer use
- Treatment plan reviews at defined intervals, not just when things go wrong
- Single point of contact for HR, WHS, and claims teams
Who this is for
- Employers with multiple concurrent claims who cannot afford to chase each treating doctor individually for updates and certificates.
- Claims where the worker has been off work for more than two weeks and there is no clear return-to-work trajectory.
- Complex injuries involving multiple providers (surgeon, physio, psychologist) where no one is coordinating the overall treatment plan.
- Insurers or self-insured employers who need medical reporting that meets audit and regulatory standards.