Injury management
A workplace injury stalls rosters, creates claims liability, and puts a worker in limbo. The longer the gap between incident and structured clinical response, the worse every outcome gets — recovery time, claim cost, and worker trust. This service closes that gap.
What the service covers
- Initial triage
- Phone or video
- Clinical assessment
- In person or telehealth
- Treatment plan
- Goals, timeframes, capacity
- Review consults
- Until the case stabilises
One practice accountable from the first report through to return-to-work.
How it works
We act as a single coordination point from first contact. Triage determines urgency, a medical consultation establishes the clinical picture, and a structured recovery plan is built around the worker's actual role — not a generic “rest and review in two weeks” approach. Person-centred communication with the worker reduces anxiety. Employer-facing documentation reduces chasing.
All certificates of capacity, treatment referrals, and progress notes are prepared to meet workers' compensation requirements in the relevant Australian jurisdiction. Documentation is clinical in nature — we do not provide legal opinions or liability commentary.
What's included
- Initial clinical triage by phone or video — same-day or next-business-day where clinically appropriate and capacity allows
- Face-to-face or telehealth medical consultation
- Certificates of capacity drafted for the relevant state scheme
- Treatment plan with expected milestones and review dates
- Investigations ordered when clinically indicated (imaging, bloods, nerve studies)
- Recovery plan that accounts for specific job demands and physical requirements
- Progress notes and structured updates sent to the referring employer
When to use this service
- A worker reports an injury and you need a structured clinical response — not just a GP visit that produces a vague certificate.
- An existing claim has stalled because the treating doctor is not providing capacity information or treatment direction.
- You need a single medical coordination point to reduce back-and-forth between HR, the insurer, and treating providers.
- A FIFO, regional, or shift worker needs rapid access to a doctor who understands workers' comp documentation requirements.