The process
How it works
A clear, repeatable sequence for HR and WHS teams — from the moment an injury is reported through to case resolution. No ambiguity, no gaps.
What to have ready before you refer
Having this information on hand ensures the fastest possible triage. If you are missing something, refer anyway — we can gather details during the intake call.
- Worker's full name, date of birth, and contact number
- Date and brief description of the injury or incident
- Job title, usual duties, and current work status
- Claim number or insurer reference (if lodged)
- Name and contact details of the HR or WHS lead
- Any first-aid or emergency treatment already provided
- Preferred appointment location or telehealth preference
Five steps from referral to resolution
1. You refer the case
Takes 5 minutesEmail us at info@injurymanagementdoctors.com.au. Include whatever you know: the date of injury, the worker's role, any immediate care already received, and reference numbers your organisation holds. Referrals are accepted Monday to Friday during business hours, and urgent cases can be flagged for priority handling.
2. Triage and scheduling
Within 24 hours of referralA member of our clinical coordination team reviews the referral, confirms urgency, verifies worker consent, and identifies the most appropriate clinician and location. Where the injury suits it, we offer telehealth or expedited face-to-face appointments to avoid unnecessary delays. You receive confirmation of the appointment details by email.
3. Assessment and treatment plan
1 to 3 business days after triageThe worker attends their appointment and is assessed by a doctor or allied health clinician experienced in workplace injuries. Investigations such as imaging or blood tests are ordered if clinically indicated. A treatment plan is established with clear goals, expected timeframes, and defined work capacity — giving both you and the worker a shared understanding of the path forward.
4. Documentation
Issued same day or next business dayCertificates, clinical reports, and capacity summaries are prepared in formats commonly used in workers' compensation matters across Australian jurisdictions. Documents are delivered to the relevant parties promptly — no chasing required. We do not provide legal advice, but our documentation is designed to meet the evidentiary expectations of insurers and regulators.
5. Ongoing management
Continues until case resolutionYour case does not end at the first appointment. We coordinate review consultations, allied health referrals, specialist escalation, and return-to-work planning until the case stabilises, the worker resumes full duties, or care transitions to a long-term provider. You receive structured progress updates at agreed intervals so nothing falls through the cracks.
Timeline expectations
Most straightforward cases progress from referral to first appointment within one to three business days. Documentation is typically issued on the same day as the assessment or the following business day. Complex or multi-disciplinary cases may take longer to coordinate, but you will be kept informed at every stage.
If your situation is urgent — for example, a worker requires immediate medical clearance or there is a regulatory deadline — flag this when you contact us and we will prioritise accordingly.
Or call our triage line during business hours for immediate guidance.